Soft tokens are a security feature offered for customers that utilize our ACH and Wire services via business online banking. A soft token is an app that is installed on your Apple or Android smartphone and generates a digital signature or one-time passcode. The use of a soft token adds an additional layer of security by requiring you to scan the digital signature or enter your unique passcode when submitting or approving ACH and wire transfers.

Can I use Soft Tokens when using the Business Mobile app?

Yes, soft tokens can be used in the Business Mobile app. You will need to complete the token activation process by logging into Business Online. Once activated, you can use the soft token to initiate ACH and Wire transfer templates or approve pending transfers.

What happens if I get a new phone?

If you recently got a new phone, you will need to activate your DIGIPass for Business Banking app on your new phone. For detailed assistance, please consult this Help Center article.

If you have any additional questions, please contact the Cash Management Department at 781-783-1701 for further assistance.