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Activating Your Soft Token for Business Online for the First Time

Activating Soft Tokens for Business Online

Brian Reardon avatar
Written by Brian Reardon
Updated this week

Get started by downloading the app Digipass for Business Banking

  1. Log in to Business Online: When you log in, you will be prompted to activate your token. Click on Begin Activation.

  2. Open the Digipass App: On your mobile device, open the "Digipass for Business Banking" Security App by Fiserv & Vasco. Click Begin Activation within the app; a camera will open

3. Scan the QR Code: Point your phone's camera at the QR code displayed on your computer screen. A device code will generate after scanning.

  • Important: Ensure your phone screen does not go dark during this entire process.

  • Enter the generated device code into the corresponding field on your computer.

4. Enter a Device Nickname: Provide a nickname for your device (e.g., Jane's iPhone  15).

5. Create a 4-Digit PIN: Enter a 4-digit PIN for your soft token.

6. Choose a Security Question: Create a security question.

7. Enter a Security Answer: Provide the answer to your chosen security question. The answer will be case-sensitive

8. Continue Activation: Click Continue on your computer screen.

9. Scan Image on Phone: On your phone, click Scan Image; a camera will open.

10. Scan New QR Code: Point your phone's camera at the new QR code displayed to generate a One-Time Password.

11. Activate Biometric Protection (Optional): You will receive a prompt asking, "Do you want to activate biometric protection?" Choose Yes or No. This option enables Face ID or Touch ID, depending on your device.

12. Enter One-Time Password: Your One-Time Password will be displayed in the app. Enter it into the designated field on your computer.

13. Complete Activation: Click Complete Activation on your computer.

14. Finish on App: Click Done on the Digipass App.

Note: If immediate use of your token is required, please log out and log back in to fully activate it.


Activating your Token in Business Online

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