Why does it say that my account at my other bank was denied?
Your account could be denied for several reasons. Most commonly,
An account number or routing number was entered incorrectly.
Verification deposit amounts were entered incorrectly.
We were unable to verify you as an owner on the account.
Your account is ineligible for electronic transfers, inactive or closed.
If you need to update information on your account, you can make edits in the external transfer portal.
Can I access External Transfers on my personal mobile app?
Yes, External Transfers is available for Hingham Personal mobile app users. In order to access, you will first need to set up External Transfers in Personal Online banking using an internet browser. Once enrolled, you can use the app to add new accounts, verify accounts and send money. To add or verify a new account in the app, select "to" or "from" and select Add new account or Verify from the account list displayed.
I verified my micro-deposits but my external transfer was placed on hold, what can I do?
There are several reasons that an external transfer may be placed on hold. The most common is submitting an external transfer before the verification of the initial micro-deposits is fully complete. Verification takes 24 hours after confirming the micro-deposit amounts to fully process. You will receive an email notification if your external transfer is placed on hold and can contact us at 781-749-2200 for assistance in releasing the hold.
When I click on External Transfer it is not loading the page. Do I need to change settings?
Before opening External Transfers, please make sure you have selected to allow all cookies and pop-ups on your browser. Without doing so, the External Transfer page may not open properly. If the window does not load after clicking, exit out of your online banking and clear the cookies and cache from your computer. Then log back into your online banking profile and try again.
Can I use External Transfers with my Line of Credit?
No, in order to transfer in and out of a Line of Credit, you would need to first transfer funds to your checking or savings account. Once the funds have been transferred, you can use External Transfers from the checking or savings account the funds were transferred to.