Troubleshooting External Transfers
Denied accounts, trouble signing up, eligible accounts
Brittanie Hancock avatar
Written by Brittanie Hancock
Updated over a week ago

Why does it say that my account at my other bank was denied?

Your account could be denied for a couple of different reasons. Most commonly,

  • An account number or routing number was entered incorrectly.

  • We were unable to verify you as an owner on the account.

  • Your account is ineligible for electronic transfers, inactive or closed.

If you need to update information on your account, you can make edits in the external transfer portal.

Can I access External Transfers on my personal mobile app?

Yes, External Transfers is available for Hingham Personal mobile app users. In order to access, you will first need to set up External Transfers in Personal Online banking using an internet browser. Once enrolled, you can use the app to add new accounts, verify accounts and send money. To add or verify a new account in the app, select "to" or "from" and select Add new account or Verify from the account list displayed.

When I click on External Transfer it is not loading the page. Do I need to change settings?

Before opening External Transfers, please make sure you have selected to allow all cookies and pop-ups on your browser. Without doing so, the External Transfer page may not open properly. If the window does not load after clicking, exit out of your online banking and clear the cookies and cache from your computer. Then log back into your online banking profile and try again.

Can I use External Transfers with my Line of Credit?

No, in order to transfer in and out of a Line of Credit, you would need to first transfer funds to your checking or savings account. Once the funds have been transferred, you can use External Transfers from the checking or savings account the funds were transferred to.

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