Using External Transfer

Adding new accounts and managing existing accounts with External Transfer

Brian Reardon avatar
Written by Brian Reardon
Updated over a week ago

What is the cost for using External Transfer?

There is no cost for using External Transfer 

How do I add my accounts from other banks?

Once you've enrolled in External Transfer, you will need to add your accounts at other banks to transfer to and from these accounts. 

To do so:

  1. Launch External Transfer in online banking or your mobile app

  2. Select Add a New Account. 

  3. Select the account type and enter the required information in each of the fields then select add.

  4. You will be prompted to either enter your online banking credentials for the account being added or to verify test deposits that have been deposited into the account being added. Once you've completed this step, you will be able to send and receive funds from the added account. 

How do I add or delete accounts at other banks?

To manage existing accounts you will need to login and navigate to your external transfer portal. On the upper right hand corner you will have a link Manage your accounts. Click on the account that needs maintenance and select edit. 

Who is eligible for External Transfer?

Any customer with a personal checking or savings account and online banking that has been a customer of Hingham Savings for 30 days or longer. 

How much can I send or receive using External Transfer?

Visit our article Transfer Limits for External Transfers for a complete list of transactional, daily, and monthly limits for sending and receiving external transfers.

What is the difference between External Transfer and P2P services?

Unlike P2P services such as Zelle or Popmoney, External Transfer only allow transfers to accounts at other banks that you are an account owner on. This service is not for transferring money to other people or businesses. Learn more in our Using P2P Services With Your Hingham Account Article.

How long does it take to send money via External Transfer?

Transfers made through External Transfer will take up to 3 business days to fully complete. Always check your account to ensure funds are available before making a payment.

What will show on my transaction history as the External Transfer description?

When transferring out of an account the transaction description will show as an ACH Withdrawal, followed by an abbreviation of the name of the bank you are transferring to followed by CK WEBXFER.

When transferring into an account the description will show an abbreviated bank name followed by CK WEBXFER P2P.

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