As an added level of security, all online banking logins utilize 2-factor authentication to deliver secure access codes by phone call or text message in order to verify new logins.
This security feature is set up when Enrolling in Personal Online Banking.
If you need to make changes to the phone numbers listed in your 2-factor authentication, log into Personal Online.
Changing 2-Factor Authentication
Once logged in, click the Settings link and then click 2-Factor Authentication
On the 2-Factor Authentication page, you can Add, Edit
, or Delete 
a Voice or Text contact number
Voice Number: Click Add Contact and then New Voice to Save a phone number for secure access code phone call deliveries
Note: Voice Delivery only available for United States phone numbers
SMS Text Number: Click Add Contact and then New Text to Save a phone number for secure access code text message deliveries
Note: There are no fees for using our text alerts; however, message and data rates may apply.
If you are unable to log in because the system is sending the secure access code to an old phone number or if you just need additional assistance, please contact our Customer Experience Team at 781-749-2200. We are available Monday-Friday from 8:30 AM to 5:00 PM and Saturdays from 8:30 AM to 1:00 PM (ET).