How to Report Fraud Immediately
If you suspect unauthorized or fraudulent activity, it is important that you stop further charges immediately:
During Business Hours: Call us at 781-749-2200.
After Hours: Call our 24/7 automated line at 855-456-0019 to block your card instantly.
Personal Mobile Banking App: Log in, navigate to Cards, and toggle your card to Off.
Note: If fraud is confirmed, your current card must be closed, and we will issue a new one to protect your account.
Disputing Fraudulent Charges
Our team is available to investigate unauthorized transaction(s) on your account when you contact us at 781-749-2200 or complete the debit card dispute form below.
To learn more about the dispute process, read our guide on Debit Card Disputes.
How We Protect & Detect
We work around the clock to safeguard your account using a multi-layered security approach:
24/7 Predictive Monitoring: Our advanced fraud monitoring systems use predictive modeling to identify potential fraud on all debit card activity around the clock.
Real-Time Alerts: If we detect a potential risk of fraud, you will receive a text, automated phone call, or email.
Note: Voice and text notifications are sent between 8:00 am Eastern Standard Time (EST) and 9:00 pm EST.
Examples of communication that you may receive from our Fraud Monitoring Service are shown below:
Text Message | Automated Phone Call |
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Prevention Tips: Your Security Checklist
Help prevent fraud by following these best practices:
Don't "Save for Later": Avoid saving your debit card information on retail websites or browsers.
Keep Information Private: Never share your PIN, card number, or the 3-digit security code on the back of your card with anyone.
Be Link-Wary: Never click links in unexpected emails or texts.
Browse Safely: Only shop on secure websites and avoid making purchases over public Wi-Fi.
Stay Notified: Download the Hingham Savings Personal Mobile Banking app and navigate to the My Cards platform to manage notification preferences or place customized card use restrictions.
If you have any questions or problems, please contact us at 781-749-2200.