Secure Your Account
If you suspect unauthorized or fraudulent activity, it is important that you stop further charges immediately:
During Business Hours: Call us at 781-749-2200.
After Hours: Call 855-456-0019 to block your card instantly.
Personal Mobile Banking App: Log in, navigate to Cards, and toggle your card to Off.
Note: If fraud is confirmed, your current card will be closed, and we will issue a new one to protect your account.
Filing A Dispute
Debit Card transactions can be disputed for various reasons, such as:
Unauthorized (fraudulent) transaction(s)
ATM Dispenser issues
Merchandise or Service not received from a Merchant
Cancellation of Merchandise or Service with a Merchant
Dissatisfied or charged incorrectly for Merchandise or Service from a Merchant
You may use the Debit Card Dispute form linked below to request assistance with disputing debit card transactions that have posted to your account. You will be asked a series of questions to help us better understand while investigating your dispute.
What you will need to provide:
Full Debit Card number
Date of the transaction(s)
Dollar amount of the transaction(s)
Name of the merchant(s)
Relevant receipts (may be required depending on dispute type)
The Investigation Process
Upon receipt of the completed Debit Card Dispute form, we will begin our investigation. Here is what you can expect:
Communication: We may contact you to discuss your dispute and/or obtain additional information from you to complete our investigation. Please watch for letters in the mail and read them in their entirety, as they may contain time-sensitive requests for info.
Provisional Credit: If your dispute qualifies for provisional credit, we will deposit the disputed amount into your account. You may use these funds while the investigation is active.
Timeline: Investigations can take 45–90 business days.
Final Outcome: Depending on the outcome of the dispute, reversal of the provisional credit may be necessary. You will receive information via mail on any denials from your dispute.
If you have any questions or need assistance, please contact us at 781-749-2200.