When originating ACH transfers it is possible that information on the receiving end can be updated or changed. In this instance the receiving bank will send a Notification of Change to let you know. When this notification is received you will receive an email with the details of the change and what needs to be updated. These changes should be made in your ACH portal and be reflected on all future ACH origination's to the receiver referenced.

Common notifications of change and how to manage:

Update to Account number-

Login to online banking and navigate to the ACH portal. Locate the next ACH origination that you have pending to this receiver and click "edit" ( note: if you do not have any future pending origination's to this receiver please be sure to make changes on your next new origination to them) Once the ACH information page opens navigate to the account number section, erase current account number and enter the account number sent over for the notification of change.

Update to Routing Number-

Login to online banking and navigate to the ACH portal. Locate the next ACH origination that you have pending to this receiver and click "edit" Once the ACH information page opens navigate to the Routing transit section, erase current Routing number and enter the routing number sent over for the notification of change. Once you enter the new routing number it should verify the bank name.

Update to Transaction code-

Login to online banking and navigate to the ACH portal. Locate the next ACH origination that you have pending to this receiver and click "edit" Once the ACH information page opens navigate to the Account type section, from the dropdown click the appropriate account type depending on what the notification of change referenced.

It is possible you could have more than one change to make, in which case you can edit as many areas of your transfer as needed before saving.

If you have any further questions on notifications of change please reach out to Cash Management Department at 781-783-1701.


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