Locked Out Of Personal Online Banking

How do I unlock my account?

Brian Reardon avatar
Written by Brian Reardon
Updated over a week ago

Here are a few quick tips to try if you are having issues logging into your Personal Online Banking:

  • Usernames are case sensitive - Make sure your caps lock is not on while entering your username and password

  • If your browser prefills your username for you, try removing it and retyping your username

  • Double check that there are no spaces that filled in before or after your username and password

  • Confirm you are using the Personal Online Log In option, and not the Business Online option

If you are having trouble remembering your password, use our forgotten password link to reset your password.

For security purposes and your protection, we lock personal online banking accounts after a certain number of failed log-in attempts. If you are unable to reset your account using the Forgot Password option, please call The Customer Experience Team at 781-749-2200 during business hours: weekdays from 8:30 AM to 5 PM EST and Saturdays from 8:30 AM to 1 PM EST. They will be happy to help you get your profile unlocked.

For business customers please see this article on trouble accessing Business Online

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