We are excited to introduce our new Online Banking platform. Designed for a seamless experience across desktop and mobile devices, it combines a modern interface with the stability and high-touch service you trust from Hingham. Whether you are overseeing business operations or managing personal accounts, our upgraded system puts direct administrative tools, real-time card controls, and enhanced security layers right at your fingertips.
First-Time Login & Enrollment
Existing Clients First Login:
Log in on our homepage or mobile app using your existing username and password. Upon your initial login, you will automatically be prompted to verify your identity via a Secure Access Code and establish a new password for the new platform.
Duplicate Username Appends: If you maintain both a Personal and Business Online Banking profile with identical usernames, a "1" has been appended to your Personal username (e.g.,
username1) to keep your profiles distinct. Enterusername1with your existing password, then follow the prompts to set your new password.Inactive or Restricted Profile Messages: If you receive a message stating your profile is inactive or requires additional verification during login, your account requires a quick secondary authentication setup. Please download the Symantec VIP Access App on your mobile device and Schedule an Authentication Call with Cash Management to restore your access.
New Profile Enrollments:
Personal Account Enrollment: Personal Online Banking Enrollment Form
Business Account Enrollment: Business Online Banking Enrollment Form
Things are new. What did NOT change?
We designed this transition to minimize operational friction. Key items that remain unchanged include:
Your Account and Routing Numbers: These remain exactly the same.
Your Saved Templates & Recipients: Wire and ACH templates, recipient lists, and payees carry over automatically.
Your Hingham Debit Cards: Physical cards and PINs continue to work without interruption.
Your Relationship Team: The same Hingham team you trust is here to support you. This is an upgrade to our technology, not a change in our personal service.
Features & Service Availability Timeline
Core Online Banking & Mobile App: Active Today (Live)
Note for Business Mobile Users: We have unified our mobile experience. Please delete the legacy Business app and download the primary Hingham Institution for Savings app from the App Store or Google Play.
Zelle® Payments for Business: Launching October 8, 2026
Zelle is transitioning to a dedicated standalone experience. In the interim, Zelle for personal use remains fully available. Internal transfers and standard ACH payments also remain fully available.
Third-Party Aggregators (Plaid & Finicity): Live
QuickBooks & Quicken Direct Feeds: Live
Yodlee Data Connectivity: Pending Finalization
Integration validation is in progress. Clients using Yodlee-based feeds can export direct CSV/OFX account statements from Online Banking.
Action Items Checklist after Logging In for the First Time
Re-establish Online Recurring Transfers: Recurring transfer schedules created inside the former platform did not migrate. Please re-enter your scheduled internal and external transfers in the new system. (Note: External third-party auto-debits using account/routing numbers are completely unaffected).
Configure Security & Account Alerts: Log in and set up your preferred notification rules under account settings, as prior alert configurations did not carry over.
Confirm Security Tokens (Wire & ACH Business Clients): Ensure your team has activated the Symantec VIP Access App for multi-factor authorization.
Customers who Use QuickBooks, Quicken, and other Payroll Aggregators
To ensure a seamless transition and prevent any disruption to your QuickBooks or Quicken file downloads, you will need to perform a quick disconnect and reconnect of your accounts within your software.
We Are Here to Help
Explore our Online Banking Help Center to view our full library of step-by-step guides and FAQs. For live assistance:
Customer Service: Call (781) 749-2200 or email [email protected]
Cash Management Support: Contact your designated Relationship Manager or call (781) 783-1701