You can stop payment on a check without placing a call or visiting a branch by Enrolling in Personal Online Banking.
Once enrolled, log into Personal Online to place a stop payment
Online Stop Payments
When using the Stop Payment system in Personal Online, please keep the following things in mind:
Online stop payments are for checks only
To place a stop payment on an ACH, please contact us at 781-749-2200 or use the Stop Payment Form
Check stop payments effective for 6 months
Fees may apply
The Multiple Checks function (see below) is for checks that are in sequential order
Single Check
After logging in, click Services and then Stop Payment
On the Stop Payment page, select Single Check and complete the form:
Account: Select the account from which you wrote the check
Check number: Type the check number
Check amount: Type the amount of the check
Check date: Enter the date you wrote the check (optional)
Payee name: Type the name of payee on the check
Note: Type a reason for the stop payment (e.g. lost in the mail)
Once you have completed the form, click Request stop payment
Multiple Checks
Log into Personal Online, click Services, and then Stop Payment
On the Stop Payment page, select Multiple Checks and complete the form:
Account: Select the account to which the checks pertain
Starting check number: Type the first check number in the series
Ending check number: Type the last check number in the series
Starting date: If you dated the checks, enter the date you wrote on the first check in the series (optional)
Ending date: If you dated the checks, enter the date you wrote on the last check in the series (optional)
Note: Type a reason for the stop payment (e.g. lost checkbook)
Once you have completed the form, click Request stop payment