If you have a checking or money market account, you can pay your bills without writing a check by Enrolling in Personal Online Banking.
Once enrolled, log into Personal Online, click Transfers & Payments, and then Pay with Bill Pay.
Note: If the Pay with Bill Pay button does not open a bill pay window, please ensure your browser is set to allow cookies and pop-ups or try clearing your browser's cookies and cache.
Enrolling in Bill Pay
After clicking the Pay with Bill Pay button for the first time, the Bill Pay Enrollment page loads with a list of your checking accounts
Select the account(s) you would like to use and click Enroll in Bill Pay
Review the Terms of Service and click Accept
Review the Privacy Policy and click Accept
Now that you are enrolled, click Get Started to access the Bill Pay menu
Adding a Biller
Log into Personal Online, click Transfers & Payments, and then Pay with Bill Pay
From the Pay Bills tab, click Add Biller
Type in the name of your payee to Search for a biller
Note: If your payee is a common biller that is already available within the Bill Pay system, their name will appear on a list. Select their name, click Next, and then complete the biller's information. You only need to add the Account number, a Nickname, and the Zip code before clicking Add.
Note: For billers that do not automatically populate during a search, you must manually enter the biller’s information. Select whether you are paying a Company or a Person. You will need to enter all the biller's information, including the Account number and Mailing address before clicking Add.
Paying Bills
Log into Personal Online, click Transfers & Payments, and then Pay with Bill Pay
On the Pay Bills tab, you can either Search existing biller or click Pay next to the name of your biller in the My billers section to pay a bill
Enter the Amount, Deliver by date, Pay from account, and then click Pay
Note: The Deliver by date will automatically prefill with the first available payment date.
Setting Up Autopay
Log into Personal Online, click Transfers & Payments, and then Pay with Bill Pay
From the Pay Bills tab, click on the name of the biller to whom you would like to send recurring payments
On the Biller Details page, click Add autopay
Complete the payment information on the Add Autopay page including Frequency of payments (i.e. weekly, monthly, etc.) and then click Add autopay
Edit/Delete Billers
Log into Personal Online, click Transfers & Payments, and then Pay with Bill Pay
From the Pay Bills tab, click on the name of the biller that you would like to edit
On the Biller Details page, click Edit biller
On the Edit Biller page, you can edit the information for your biller by clicking the Edit button (
) next to the field you would like to change
Note: To delete billers from your list of billers, click Delete biller on this page.
If you need additional assistance, please contact our Customer Experience Team at 781-749-2200. We are available Monday-Friday from 8:30 AM to 5:00 PM and Saturdays from 8:30 AM to 1:00 PM (ET).