You can pay your bills online by Enrolling in Personal Online Banking. Once enrolled, you can use Bill Pay in Personal Online to pay your billers.
To pay bills online, log into Personal Online on your computer or internet browser and click Bill Pay in the top right corner.
Adding a Biller
To get started using Bill Pay, you will need to add your payees as billers.
From the Pay Bills tab, click Add Biller
Type in the name of your payee to Search for a biller
Adding Common Billers
If your payee is a common biller that is already available within the Bill Pay system, their name will appear on a list. Select their name, click Next, and then complete the biller's information. You only need to add the Account number, a Nickname, and the Zip code before clicking Add.
Adding Uncommon Billers
For billers that do not automatically populate during a search, you must manually enter the biller’s information. Select whether you are paying a Company or a Person. You will need to enter all the biller's information, including the Account number and Mailing address before clicking Add.
Paying Bills
Once you have added a biller, you can start sending payments to that biller.
From the Pay Bills tab, you can either Search existing biller or click Pay next to the name of your biller in the My billers section
Enter the Amount, Deliver by date, Pay from account, and then click Pay
(The Deliver by date will automatically prefill with the first available payment date.)
Setting Up Autopay
If you need to set up recurring payments of a set amount to a biller, you can add autopay for that biller.
From the Pay Bills tab, click on the name of the biller to whom you would like to send recurring payments
On the Biller Details page, click Add autopay
Complete the payment information on the Add Autopay page including Frequency of payments (i.e. weekly, monthly, etc.) and then click Add autopay
Manage Billers
You can easily manage you billers by editing their information or deleting them.
From the Pay Bills tab, click on the name of the biller that you would like to edit
On the Biller Details page, click Edit biller
On the Edit Biller page, you can edit the information for your biller by clicking the Edit button (
) next to the field you would like to change
(To delete billers from your list of billers, click Delete biller on this page.)
If you need additional assistance with Bill Pay, please contact our Customer Experience Team at 781-749-2200.