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Debit Card Controls in Q2

How to manage your debit card in the new online banking system

Written by James Leeson

Take control of your Hingham Savings debit card by using Card Controls. You can toggle your card on or off, track your spending, set spending restrictions, and more by Enrolling in Personal Online Banking.

Once enrolled, log into Personal Online, click Services, and then Card Controls.

Enrolling in Card Controls

The first time you click the Card Controls button, a quick enrollment will appear.

Click here to reveal more information about Card Controls enrollment

  1. Watch the brief informational video while the system is Connecting Your Cards and then click Get Started once your cards are Connected

  2. Next, select a desired contact method between Email and/or SMS (text message) for card notifications and then click Save

  3. You are all set and can now click OK to advance to the Card Controls menu

Card Controls Overview

For detailed instructions about some of the tools within the Card Controls menu, scroll down to find your specific topic.

Click here to reveal a broad overview of the Card Controls menu

  1. Once enrolled, subsequent clicks of the Card Controls button will load a menu:

    Note: The default page for Card Controls is the Recent Transactions page, which lists your debit card activity.

    1. Switch or Add Card: Use this to change between your Hingham Savings cards or to manually add one of your cards if it is not listed.

      Note: If you only have one card, then this will instead read as only Add Card.

    2. Card is ON/OFF: Click the toggle button to turn your card OFF or ON. Transactions will not post to a card that has been toggled OFF.

    3. View Digital Card: Receive and enter a texted or emailed Security Token to see your full card details, including the card number, the Valid Thru date, and the card Security Code.

    4. Spend Insights: This function shows more detailed information about debit card transactions. Use it to see with What merchant you purchased something, When you made your purchase, and Where the purchase occurred.

    5. Card on File: See which merchants have your card details on file in their system and also which of your transactions are labeled as recurring.

    6. Controls & Alerts: Set up debit card alerts and also set limits on your card's transactions by location, merchant type, transaction type, or dollar amounts.

    7. Add to Wallet: A quick tool to add your card to your Apple Wallet or Google Wallet.

    8. Manage Travel Plans: Add up to two travel plans of up to 15 days each and up to 15 destinations each.

      Note: If your travel dates exceed these limits, call us to give notice of travel or complete a Travel Notice Form.

    9. Report Lost or Stolen: Call 855-456-0019 to report your card lost or stolen.

    10. Set PIN: Receive and enter a texted or emailed Security Token to change your PIN

    11. Settings: Update your notification contact methods and Hide/Show Cards

      Note: If your Card Controls lists old deactivated cards, you can hide them from your list.

Spend Insights

Use this function to see with What merchant you purchased something, When you made your purchase, and Where the purchase occurred.

Click here to reveal more information about Spend Insights

  1. Click Spend Insights to access more detailed information about your card transactions

  2. The What tab shows 12 months of transactions that are broken into categories and placed on a month-by-month circle chart

    Note: Click on a category in the Recent Transactions list to see transactions within that category.

  3. The When tab shows 12 months of transactions and places them on bar graph, showing total amounts spent per month

    Note: Click on a transaction in the Recent Transactions list to see transaction details.

  4. The Where tab shows 12 months of transactions and places points on a map to show the locations where transactions occurred

    Note: Click on a transaction in the Recent Transactions list to see transaction details.

Card on File

See which merchants have your card details on file in their system and also which of your transactions are labeled as recurring.

Click here to reveal more information about Card on File

  1. Click Card on File to access information about where your card details are saved and see your recurring transactions

  2. The Card on File tab shows a list of merchants where your card is saved for payments and purchases

  3. The Recurring Payments tab shows a list of merchants with your stored card information for subscriptions and repeat payments

Controls & Alerts

Set up debit card alerts and also set limits on the transactions permitted to your card.

Click here to reveal more information about Controls & Alerts

  1. Click Controls & Alerts to access the control and alert preferences

  2. The Controls tab shows several customizable control options to click:

    1. Locations: Set limits by region or block international transactions

      My Regions: Toggle this on and Add Region (Country, State, City, and/or Zip) to block all in-store transactions outside selected region(s).

      Block International Transactions: Toggle this on to block all in-store transactions outside your country of residence or outside any country listed on a Travel Plan.

    2. Merchant Types: Toggle on Enable Merchant Controls to authorize or restrict transactions to specific merchant types on a list. Toggle off any merchant type from the list to which you would like to restrict transactions. Toggle on any merchant types to which you authorize transactions. Click Apply when done.

    3. Transaction Types: Toggle on Enable Transaction Controls to authorize or restrict transactions of specific types on a list. Toggle off any transaction type from the list of which you would like to restrict transactions. Toggle on any transaction types of which you authorize transactions. Click Apply when done.

    4. Spend Limits: Toggle on Per Transaction and input an amount to automatically deny transactions exceeding the input limit and then click Apply.

    5. Pause Card Controls Temporarily: Toggle this on to lift your debit card controls without adjusting them individually. You can set an Until Date and Until Time and pause your controls for either one transaction or all. Click Apply when done.

  3. The Alerts tab lets you set up notifications for your debit card transactions:

    1. Alert for all transactions: Receive an email or text message alert to the contact method(s) listed in your Personal Information under the Settings of the Card Control menu.

    2. No transaction alerts: Receive no notifications.

    3. Alert for selected transactions: Receive notifications for selected transactions by Locations, Merchant Types, Transaction Types, and/or Spend Limits.

Manage Travel Plans

Add up to two travel plans of up to 15 days each and up to 15 destinations each.

Note: If your travel dates exceed these limits, call us to give notice of travel or complete a Travel Notice Form.

Click here to reveal more information about Manage Travel Plans

  1. Click Manage Travel Plans to access the travel settings

  2. Click the add button next to Add Travel Plan

  3. Choose either your enrolled phone number or email address to receive a Security Token and then click Next

  4. Enter the Security Token you received and then click Next

  5. Input your Traveling To destination(s), your Travel Dates of departure and return, and then click Submit

    Note: Travel destinations can be both domestic and international.

  6. Your Travel Plan is now listed and can be edited or deleted using the three-dot-button to the right of it

If you need additional assistance, please contact our Customer Experience Team at 781-749-2200. We are available Monday-Friday from 8:30 AM to 5:00 PM and Saturdays from 8:30 AM to 1:00 PM (ET).

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