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External Accounts in Q2

How to add external accounts and transfer funds in the new online banking system

Written by James Leeson

You can transfer money to a domestic (U.S.) bank account that you own at another financial institution without writing a check or visiting a branch by Enrolling in Personal Online Banking.

Once enrolled, log into Personal Online click Transfers & Payments and then Manage External Accounts.

Add a New Account

  1. On the Manage External Accounts page, click either Link via Instant Verification or click Link via Micro-Deposits

    Note: If neither button opens an enrollment window, please ensure your browser is set to allow cookies and pop-ups or try clearing your browser's cookies and cache.

    1. Instant Verification: Click Link via Instant Verification to launch Plaid and log into your online account with the other financial institution

      1. Enter your phone number or click Continue without phone number

      2. Search for and Select your institution

      3. Click Continue to login

      4. Log in using your credentials for the external financial institution

    2. Micro-Deposits: Click Link via Micro-Deposits to send two small deposits of less than $1.00 into your external account within 1 to 3 business days

      1. Submit your Routing Number, Account Number, and Account Type

      2. Once you have received the two small deposits into your external account, return to the Manage External Accounts page and click Verify

        Note: If micro-deposits aren't verified within 3 business days, they expire, and you will need to start the process over.

      3. Type in the micro-deposit amounts you saw in the external account

        Note: You do not need to enter the decimal point (.) or the dollar sign ($). Only enter the two deposit amounts that credited your external account and do not enter the combined withdrawal amount that debited the account.

  2. Your external account will now appear in the Linked Accounts section of the Manage External Accounts page

    Note: Click Edit on a Linked Account to add a nickname and click Remove to delete it

Transferring to an External Account

  1. Once you have verified an external account, log into Personal Online click Transfers & Payments and then Transfer Money

  2. After clicking the Transfer Money button, input your Funds Transfer:

    1. From Account: Select the account to transfer money out of

    2. To Account: Select your external account

    3. Amount: Input a dollar amount within the transfer limit (up to $5,000)

    4. Frequency: Either select One time transfer or one of the recurring transfer options (i.e. Weekly, Monthly, Quarterly, etc.)

    5. Transfer Date: Input the date on which you would like the transfer to occur

    6. Memo: Input an optional note on your transfer

    Once you have completed all the fields, click the Transfer Funds button to complete your transfer

External Account Transfer Limits

Per Transfer Limit

$5,000

Daily Transfer Limit

$5,000

Pending Transfer Limit

$10,000

Monthly Transfer Limit

(Rolling 30 Days)

$25,000

Note: A transfer is considered part of your pending limit once it has been scheduled and will remain a part of the pending limit until it posts to the designated accounts.

If you need additional assistance, please contact our Customer Experience Team at 781-749-2200. We are available Monday-Friday from 8:30 AM to 5:00 PM and Saturdays from 8:30 AM to 1:00 PM (ET).

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