Fraud Protection

How to prevent fraud and how we protect, detect, and respond to debit card risks

Leigh Hemmings avatar
Written by Leigh Hemmings
Updated over a week ago

For Hingham Institution for Savings, protecting customer information and preventing fraud isn't just a responsibility, it's at the core of our identity. We understand the financial and emotional distress fraud can cause, and we view safeguarding your hard-earned money as a fundamental commitment.

Our team and security measures are in place to help detect and deter fraudulent activity both during business hours and outside of business hours.

Here are some systems we've put in place to help protect your accounts:

  • Advanced fraud monitoring services of all debit card activity 24 hours a day 7 days a week.

  • Predictive automation looking for any indication of possible fraud.

  • Our team is available to investigate unauthorized transaction(s) on your account when you contact us at 781-749-2200 or complete the debit card dispute form.

  • The Hingham Savings Mobile Card App is available to quickly shut off your card if the need arises. The My Cards app provides an additional layer of security around your Hingham Savings debit card by allowing you to manage your card settings. Learn more about Hingham Savings My Cards app by clicking here.

  • Real time alert notifications to warn of potential fraud sent via text message, automated phone call or email.

    • Call or Text Notifications begin at 8:00 am Eastern Standard Time (EST) and cease at 9:00 pm Eastern Standard Time (EST).

    • Examples of communication that you could receive from our Fraud Monitoring Service are shown below:

Text Message Example

Automated Phone Call Language

Email Example

Additionally, you can help prevent fraud using the following tips:

  • Never save your debit card information online

  • Never share your debit card number, PIN, or the security code from the back of your card with anyone

  • Never click on links from unexpected emails or text messages

  • Only make transactions on secure websites and when your internet connection is secure

  • Enroll in Mobile Banking and the My Cards app to receive notifications of posting transactions. Learn More about the My Cards app by clicking here.

If you have any questions or problems, please contact us at 781-749-2200.

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