If you have been a Hingham Savings business customer since before September 21, 2026 and used ACH or wire services in Business Online, then you should review your recipients and templates for errors before processing any payments.
Review a Migrated Wire Recipient
When the data migrated from our old online banking system to the new one, many wire recipients appeared in the new system lacking full address details.
Click here to reveal instructions for editing migrated wire recipients
Click here to reveal instructions for editing migrated wire recipients
Log into Business Online, click Business Banking and then Recipients
Find a recipient to review and click the three-dot-button
beside their name and then click Edit
Review the recipient for any fields marked in red, which indicate an omission
Note: If the vertical bar to the left of your recipient's account is red, then that recipient account lacks some information. If the vertical bar is green, then the recipient account information is complete.
Click on your recipient's account to see which fields lack details
Put the FI ABA Number (domestic) or the Swift/BIC (international) in the Financial Institution (FI) search and click on the matching result
Note: For ease, you can copy and paste the information.
After clicking on the search result, the system will automatically fill in the missing address details
Note: The vertical bar will turn from red to green if all fields are complete. If your bar stays red, locate any remaining omissions and manually correct them.
Review your recipient details for accuracy, and then click Save Recipient
Review a Migrated ACH Template
When the data migrated from our old online banking system to the new one, many ACH templates appeared in the new system lacking full account details.
Click here to reveal instructions for editing migrated ACH templates
Click here to reveal instructions for editing migrated ACH templates
Log into Business Online, click Business Banking and then Payments
Find a recipient to review and click the three-dot-button
beside their name and then click Edit
Note: Migrated ACH payment templates were imported as ACH Batch templates.
Review the template for any incomplete fields, namely the fields for From Subsidiary and Account
Select your From Subsidiary and Account, review your template for accuracy, and then click Save
How the Migration Error Presents
If you attempt to wire funds to a recipient or process an ACH template payment using migrated data from the old online banking system, then you may run into errors without following the above steps.
Click here to reveal examples of what the migration errors look like
Click here to reveal examples of what the migration errors look like
Wire Recipient Payment: When searching for an uncorrected recipient on a wire payment, you will receive the No matches found message.
ACH Template: Clicking Pay on an uncorrected ACH Batch template will show a payment page that lacks From Subsidiary and Account fields.
For additional assistance, please contact our Cash Management Department at 781-783-1701. We are available Monday-Friday from 8:30 AM to 8:00 PM (ET).