As we monitor the spread of coronavirus (COVID-19) in our communities, we want to be transparent about what we’re doing as a company to protect our customers and employees.  We are well-prepared to deliver outstanding service to our customers during this crisis.  

Current Status (April 4, 2020)

Support

For details on how we are supporting our customers, our colleagues, and our communities, see here for changes to our service offerings and information on nonprofits that we partner closely with.

Lending

Hingham continues to lend actively on residential and commercial real estate.  If you are purchasing or refinancing property, we encourage you to contact our residential lenders or commercial lenders directly. 

For existing residential mortgage customers facing extraordinary hardships, please consult our resources page

Deposit Operations

Hingham's branch locations are operating on modified business hours, as outlined below.  We continue to balance our commitment to serve you with our commitment to your safety and that of our staff.  As we modify our branch hours in response to ongoing events, we will also update our Status Page here.  

  • Hull: Drive Up Only, Open for Regular Business Hours,  
  • Cohasset: Open for Regular Business Hours
  • Norwell: Drive Up Only, Open for Regular Business Hours, 
  • South Hingham: Drive Up Only, Open for Regular Business Hours, 
  • Linden Ponds: Open by Appointment Only
  • Main Office: Drive Up Only, Open for Regular Business Hours, 
  • Beacon Hill: Monday-Friday 10am-4pm, Closed Saturdays
  • South End: Open for Regular Business Hours
  • Nantucket: Open for Regular Business Hours, Monday Through Friday Only, Closed Saturdays

We routinely clean all of our facilities and are disinfecting common surfaces every evening as part of our regular cleaning. We have implemented internal strategies to transition many of our corporate operations to remote work, leveraging our investments in cloud-based technology and our wider geographic footprint.  We have also distributed face masks to our staff, consistent with CDC guidance, and we respectfully request that all individuals that visit one of our lobby offices also wear a mask or face covering.

In light of the current guidance on "social distancing" as the key strategy to slowing the impact of COVID-19, we strongly encourage our customers to consider the following:

First, we strongly encourage customers to explore our digital services outlined below.  In particular, our remote deposit capture options (Personal and Business, Mobile and Desktop) eliminate the need to visit our offices to deposit checks.  

Second, we strongly encourage customers to contact us by phone directly or at 781-749-2200 in the event you have informational inquiries.  Please consider whether your business requires an in-person visit if you are not making deposits or withdrawing funds.

Many of our customers, because of their lack of comfort with digital offerings, prefer to bank with us in-person.  Many of these customers are higher risk and elderly.  Keeping our facilities open to support these customers is important to us and we need your help and cooperation. If you have the ability to utilize our digital tools please carefully consider whether you need to visit our branch in-person during this period.

Digital Tools

Opening New Accounts: Both new and existing personal customers can open new accounts digitally, including savings, money market, certificates of deposits, and checking accounts. Businesses may also contact our branches or our Specialized Deposit Group and we can handle all of your needs in-person or remotely as you prefer.

Access Accounts: Access your account information, handle payments and make deposits using our Personal Online Banking and Business Online Banking or via our Personal and Business Mobile Banking Apps.  

If you are not already enrolled in online banking, learn more with these helpful articles about enrolling in Personal Online Banking  or   Business Online Banking.

Handle Payments: Using our free business and mobile applications, personal customers can pay bills (including sending checks) and move money to and from their accounts at other banks.  In addition to these tools, business customers also have the ability to initiate wire transfers free of charge using business online banking and receive real-time e-mail notifications when wires are sent and received. To learn more and enroll contact us. 

Make Deposits: Both Personal and Business customers are pre-enrolled in our free mobile check deposit service with the ability to make deposits up to $25,000 through our mobile apps.  If you need a higher limit or have a large volume of checks you need to deposit, please contact us at 781-749-2200 or at [email protected].

Contactless Payments:  Avoid using cash by using your Hingham Mastercard Debit Card.  If you have an iPhone, you can also add your debit card to the ApplePay digital wallet on your phone or watch. 

Safety and Security

Since 1834, we have provided a safe harbor for our customers through many economic cycles. Between our FDIC and Commonwealth of Massachusetts DIF coverage, deposits at Hingham enjoy unlimited insurance coverage. When customers seek security in an uncertain world, Hingham remains the bank of choice.  As noted above, new personal accounts may be opened online, in our branches, or remotely via our Specialized Deposit Group. 

Be Aware of Fraudsters

Unfortunately, criminals often exploit periods of stress and anxiety to perpetrate frauds.  Click here to read the Federal Trade Commission's coronavirus related scam information.

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