If at any time there is an unauthorized or unrecognized debit card transaction on your account, it should be reported immediately by calling at 844-596-1318. Our debit card center is staffed 24 hours a day 7 days a week. You will be asked a series of questions to help us better understand your dispute.
What will I need?
Debit card number
Dollar amount of the unauthorized transaction
Name of the merchant
Date of the unattended transaction
In the weeks to come you can expect:
We will send paperwork for your review.
In most cases, we will give you provisional credit within 10 business days. This means you will have full use of the funds while we complete our investigation.
We typically complete our investigation within 45 business days and will let you know once it is completed. If for some reason we need additional time, we will let you know.
Sometimes we need to reverse the provisional credit that was granted to you. If that happens, we will let you know in advance.