If at any time there is an unauthorized or unrecognized debit card transaction on your account, it should be reported immediately by calling at 844-596-1318. Our debit card center is staffed 24 hours a day 7 days a week. You will be asked a series of questions to help us better understand your dispute.

What will I need?

  • Debit card number

  • Dollar amount of the unauthorized transaction

  • Name of the merchant

  • Date of the unattended transaction

In the weeks to come you can expect:

  • We will send paperwork for your review.

  • In most cases, we will give you provisional credit within 10 business days. This means you will have full use of the funds while we complete our investigation.

  • We typically complete our investigation within 45 business days and will let you know once it is completed. If for some reason we need additional time, we will let you know.

  • Sometimes we need to reverse the provisional credit that was granted to you. If that happens, we will let you know in advance.


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